Question 1

What is the emergency onsite response time for ITEXPERT enterprise clients in Karachi?

Accepted Answer

ITEXPERT provides guaranteed Same-Day physical onsite engineering dispatch across all major Karachi commercial and industrial sectors, including Clifton (Blocks 1-9), Shahrah-e-Faisal Corporate Zone, I.I. Chundrigar Road (financial district), Korangi Industrial Area, SITE Industrial Area, and Port Qasim.

Question 2

Does ITEXPERT support Pakistani Chart of Accounts and local tax automation in Odoo ERP?

Accepted Answer

Yes. ITEXPERT delivers complete Pakistani fiscal localization for Odoo ERP, including the standard Pakistani Chart of Accounts (Pak-COA), Tax Automation, Sindh Revenue Board (SRB) and Punjab Revenue Authority (PRA) withholding tax automation, bank reconciliation, and automated financial ledgers.

Question 3

How does TSplus Remote Access and Advanced Security protect enterprise servers?

Accepted Answer

TSplus enables zero-trust clientless HTML5 web browser delivery of Windows desktop applications without costly Citrix or Microsoft RDS Client Access Licenses (CALs). TSplus Advanced Security adds Homeland Geo-IP filtering (blocking unauthorized country traffic), Ransomware Behavioral AI protection, brute-force defense, and 2FA authentication.

Question 4

Can ITEXPERT migrate our company from Citrix to TSplus without downtime?

Accepted Answer

Yes. ITEXPERT specializes in zero-downtime Citrix and RDS to TSplus migrations, typically conducted overnight or on weekends. TSplus delivers identical multi-user application publishing at up to 80% lower licensing costs with lifetime perpetual licensing options.

Question 5

How can corporations book a private consultation at the MA Tabba Tower, Clifton office?

Accepted Answer

Consultations are conducted strictly by prior appointment Monday through Friday between 11:00 AM and 6:00 PM PKT at our office in MA Tabba Tower, Block 9, Clifton, Karachi. Appointments can be scheduled directly through the online consultation portal on itexpert.net.pk or by calling 021-3712-2361.

Question 6

What hardware firewalls does ITEXPERT deploy for enterprise cyber defense?

Accepted Answer

ITEXPERT deploys and manages enterprise-grade Fortinet FortiGate, Sophos XGS, and high-performance pfSense firewall appliances configured in active-passive High Availability (HA) clusters with deep packet SSL inspection, IPS/IDS, and zero-day threat prevention.

Question 7

How does Neural AI Video Surveillance connect with corporate HRMS payroll?

Accepted Answer

Our AI Edge video analytics cameras detect employee facial biometric signatures at entry gates in real-time, automatically logging entry and exit timestamps. This telemetry synchronizes seamlessly with Odoo HRMS or third-party payroll engines without manual punch-card intervention.

Question 8

What is included in an ITEXPERT Annual Maintenance Contract (AMC) in Karachi?

Accepted Answer

An ITEXPERT Enterprise AMC includes guaranteed Same-Day physical onsite engineering dispatch, 24/7 priority emergency escalation, routine preventive maintenance audits, firewall security updates, automated cloud backup verification drills, and a dedicated senior systems architect.

Question 9

Does ITEXPERT offer SOC-as-a-Service (SOCaaS) and SIEM-as-a-Service (SIEMaaS) in Karachi?

Accepted Answer

Yes. ITEXPERT provides fully managed SOC-as-a-Service and SIEM-as-a-Service with 24/7/365 global threat intelligence monitoring, log correlation, and alerting for enterprise networks, paired with Managed EDR/MDR endpoint defense and Firewall-as-a-Service (FWaaS) on Fortinet and Sophos hardware.

Question 10

Does ITEXPERT perform Vulnerability Assessment & Penetration Testing (VAPT)?

Accepted Answer

Yes. ITEXPERT conducts comprehensive Vulnerability Assessment & Penetration Testing (VAPT) across network, web application, and infrastructure layers, delivering a prioritized remediation report along with optional Managed EDR/MDR and a staff Security Awareness Program to reduce phishing risk.

Question 11

What is included in ITEXPERT's complete managed IT services catalog?

Accepted Answer

ITEXPERT's full-spectrum catalog spans Firewall-as-a-Service, Managed Router & Device-as-a-Service, Managed Wi-Fi-as-a-Service, Managed Email Hosting & Anti-Spam, Endpoint Security, Resident Engineer deployment, IP PABX telephony, Turnkey IT Projects, Structured Cabling & Passive Infrastructure, SMTP Relay, Network Monitoring (NMS), Access Control, Video Conferencing, Managed SLA/AMC, SD-WAN, License Renewals, Video Surveillance, and WAN Optimization — alongside Managed SOC, SIEM, EDR/MDR, VAPT, and Security Awareness Training on the cybersecurity side.

Question 12

Does ITEXPERT provide structured cabling and turnkey IT project deployment in Karachi?

Accepted Answer

Yes. ITEXPERT delivers certified Cat6/Cat6A and fiber structured cabling, data-center-grade passive infrastructure, and full turnkey IT project execution from design through commissioning for greenfield sites and branch expansions across Karachi.